our Cancellation Policy

At our Definition Detailing, we take great pride in providing a reliable and professional service to all of our clients. We understand that sometimes unexpected circumstances can arise, and plans may need to be adjusted. However, late cancellations and no-shows can have a significant impact on our business, and we have therefore implemented a cancellation policy.

If you need to cancel your appointment, we ask that you provide us with at least 7 days' notice. If you cancel within 7 days, you will be charged 25% of the booking value. If you cancel within 24 hours, you will be charged 50% of the booking value.

We believe that this is a fair and transparent way to manage cancellations and ensure that we can continue to provide high-quality services to all of our clients. We also understand that you may have questions about our cancellation policy or any other aspect of our service. If this is the case, please do not hesitate to contact us, and we will be happy to provide you with any information you need.

Please note that if a cancellation fee remains unpaid for more than 7 days, and we are unable to resolve the matter with you directly, we will have no option but to pass the debt to our solicitors, who will take appropriate action in the county court.

We believe that our cancellation policy is a fair and transparent way to manage cancellations and protect our business, and we appreciate your understanding and cooperation in this matter. We look forward to working with you to keep your vehicle looking its best.